Technical Support Specialist

at Kellton Tech
Location Austin
Date Posted June 21, 2022
Category Call Centre / CustomerService
Job Type Not Specified

Description

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."

Responsible for helpdesk and/or desktop support. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills.
Required Experience:

  • 2+ years of experience working in a service desk or customer service environment
  • Minimum 1 year technical support experience
  • Minimum 1 year phone support experience
  • Experience using ITSM platforms ( SmartIT / Remedy, ServiceNow , Cherwell ) and remote support tools ( SCCM , Software Center, Client Center Configuration Manager)
  • Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS
  • Bachelors or Associates degree in Information Technology or a related field is a plus
  • CompTIA , ITIL , KCS and Microsoft certifications are a plus

Kofi Anim

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