Senior Specialist, Client Service

at BNY Mellon
Location New York
Date Posted June 21, 2022
Category Call Centre / CustomerService
Job Type Not Specified

Description

Client Service: Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon. May resolve atypical issues or escalate to management as appropriate. May lead staff on specific projects. Engage with other team members across the division in providing support to major clients whose partnership with BNY Mellon may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and extensive experience to analyze information. Uses communication skills to deliver high quality service to a specialized client base. Provides key individuals at assigned clients information related to BNY Mellon products and services. Leads clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon. Resolves the most complex or non-routine client issues or inquires, as needed. Uses extensive knowledge of client issues and needs to lead business development efforts. Leads internal activities and initiatives designed to improve the client experience. Uses knowledge of client services best practices and BNY Mellon client needs to lead the teams development of process improvements. No direct reports. Collaborates with other team members. Supports multiple, complex client accounts. Preferred Qualifications: Experience in securities settlement operations. Qualifications: Bachelors degree or the equivalent combination of education and experience is required. 10-12 years of total work experience preferred. Experience in an operational area and/or client services preferred. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

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