Senior Account Executive – Client Services

at Epsilon
Location Franklin
Date Posted August 5, 2022
Category Call Centre / CustomerService
Job Type Not Specified

Description

Job Description

About the Opportunity

Epsilon is seeking a highly resourceful and organized Sr. Account Executive who possesses an upbeat, take-charge personality and will be efficient and effective in providing support to their Client Relationship Manager and colleagues.

The candidate should be a forward-thinker who actively seeks opportunities and maintains strong interpersonal skills as well as the ability to build relationships. They must also possess the ability to work well independently and under general supervision.

Senior Account Executives are responsible for leading the day-to-day management and implementation of multi-channel campaigns and initiatives, as well as ensuring flawless program execution. Integral to the success of this position is the ability to work with all levels and roles within the organization, from functional delivery teams to creative to data to accounting/finance, as well as third-party vendors and service providers.

Knowledge & Skills

Able to drive the schedule and steps necessary to get various multi-channel campaigns launched on time and on budget

Able to interface and communicate with the Client Relationship Manager

Able to adapt to changing priorities and expectations

Agile learning ability

Exhibit maturity and self-control, even in situations involving conflict or stress

Able to identify problems and ascertain any need for escalation

Excellent problem-solving skills

Data management skills

Excellent organizational skills and time management

Strong communication skills

Autonomous

Resourceful

Able to work collaboratively with all stakeholders and influence results

Duties & Responsibilities

Possess minute-by-minute knowledge of all work in progress

Initiate campaign development with clear, concise project request forms

Conduct kick-off meetings with sales team and internal delivery teams

Develop project briefs with Client Relationship Manager s input, manage changes, and secure approvals. Ensure recommended work delivers against assignment brief(s).

Prepare well-organized, clear, professional and concise communications

Manage all campaign channels (direct mail, email, digital, landing pages, display, SMS etc.) including timelines, reports, and project archive

Work closely with other business functions

Foster partnerships with all departments

Manage financial tracking and reporting by assisting Client Services team with monthly job reconciliations

Assist with the Post-Program Evaluation

Ensure all projects proceed according to plan and deadlines, alerting supervisor & Client Account Manager of potential problems, before they occur

Ensure that all client requests are handled in a timely manner

Ensure all information is captured accurately in documents

Verify accuracy of documents and organize scheduled project approvals to increase program efficiency and profitability

Communicate reports and results to internal team, upon request

Position will interact with every department in the company, as well as with senior management

Adhere to policies and guidelines pertaining to confidentiality, security, safety and professional conduct

Technical Requirements

Exceptional in Microsoft Excel (advanced skills strongly preferred)

Excellent in Microsoft Office (Outlook, Word, Power Point)

Proficient in PDF Editing tool (Adobe Acrobat preferred)

Salesforce CRM experience, a plus

Basecamp knowledge, a plus

Workfront knowledge, a plus

Preferred Qualifications

Bachelor s Degree

Minimum of three years of relevant work experience

Campaign/project management experience

Strong organizational and time-management skills reflected in the ability to perform, prioritize and re-prioritize multiple tasks seamlessly with excellent attention to detail

Experience working with Direct Mail or Print collateral, strongly preferred

Basic understanding of marketing technologies and email, SMS, and digital display channels

Excellent interpersonal, written and verbal communication skills

Ability to work effectively in a cross-functional, dynamic team environment

Ability to maintain positive, professional demeanor at all times

Ability to work in a fast-paced environment

Emotional maturity

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