Job Description

Role Purpose

The Sales Engineer for BEUMER Products is the primary customer-facing salesperson for both new sales and customer support opportunities for customers in the South Central and South Eastern region of the United States, this includes:

BEUMER Conveyor & Loading Products including with new equipment as well as Customer Support opportunities including, Service and Upgrades. (url removed)

BEUMER Palletizing & Packaging Products including with new equipment as well as Customer Support opportunities including, Service, and Upgrades.

The Industries served, without limitation include cement and building materials, chemicals and petrochemicals. This position may work remotely, within close proximity to a major airport. Travel is required up to 75% of the time.

Responsibilities

Business Development/Sales

The primary function of the role will be to engage with current and potential new customers face to face; uncover and close new opportunities within the assigned territory and provide guidance throughout the estimating and proposal writing processes

Determine Customer requirements and work with the BEUMER Organization and technical teams to develop and price technically distinctive, competitive solutions that are supportive of company revenue and gross profit targets

Generate, price, and present technical solutions and commercial proposals for new equipment sales, upgrades, equipment modifications, recapitalizations and other technical field services

Negotiate and secure sales contracts in line with company order intake targets

Accountable for the achievement of financial targets and other KPIs; which include, but are not limited to, order intake, responsiveness, service levels, timeliness of issue resolution, and overall customer satisfaction

Prepare reports as required

Maintain consistent communication with customer and internal operations throughout project execution

Service and Support

Maintain and grow Customer relationships by providing problem solving resources and consistent face to face communication.

Support the BEUMER installed base, by working with the customers to provide routine and preventive maintenance planning, issue follow-up, Customer training, and system enhancements that will be applicable to expansions, upgrades and/or recapitalizations

Communicate with other departments to prioritize and escalate issues, as necessary, to ensure prompt resolution

Coordinate and ensure timely and accurate flow of information between the Customer and relevant support teams and resources

Review, evaluate and revise procedures to ensure implementation and use of best practices

Proactively develop technical and product support training strategies and measures, to maximize the highest level of quality and results

Customer Liaison

Serve as the primary contact for Customer requests and inquiries

Travel to sites to meet with Customers and/or internal project team members; required domestic travel will be up to 75%, with occasional international travel

Obtain Customer feedback, in a timely manner, regarding delivered service levels, operational effectiveness and overall customer experience; communicate feedback appropriately with relevant team members, to continuously provide and maintain exceptional service at all levels

Communicate services and value proposition to Customers; continuously researching opportunities for improvements that will lead to mutually beneficial enhancements in service levels; therefore, strengthening the customer relationship