Job Description

SUMMARY

The Region Operations Manager is responsible and accountable for leading and directing their assigned market area operations to achieve ongoing service revenue growth, profitability, and productivity, quality, and service levels.

This position will be responsible for the management and administration of general business operations for their market area. This position provides strategic leadership as well as the day to day management of a team of Branch and District Managers and Field Service Technicians.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Developing, maintaining, and managing a highly technical field service organization

Oversight remote team of managers, field service technicians and office administrative staff

Establishing and growing customer relationships

Strategy focused on meeting or exceeding financial metrics

Developing strategies and operation plans to address current and future business needs

Understanding and anticipating customer expectations

Talent development

Increasing employee retention and engagement levels

Responsible for a $15-$40M budget, 3-7 cost centers, and 3-8 direct reports. Span of control is between 130-175 employees.

Other responsibilities or special projects not specifically listed may also be assigned.

Supervisory Responsibilities

This position has direct supervisory responsibilities and carries out these responsibilities in accordance with ITW's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance, and resolving problems.