Description:

We are seeking a highly motivated Maintenance & Vendor Coordinator to join our awesome team here at Fairlawn!?The ideal candidate will embody Fairlawn s core values: Be Kind, Own It, Be Flexible, and Always Improve.??

The Maintenance & Vendor Coordinator will support our Maintenance & Services Organization and is accountable for scheduling and dispatch of all internal and external vendor work for a collection of properties, work order follow-up and purchase order preparation and execution. The ideal candidate will have a general understanding of facilities maintenance, superior attention to detail and the ability to prioritize competing tasks in the moment.

Why should you work here?

Competitive Pay
Medical, Dental, Vision and Life Insurance Starting First Day of Employment
401(k) Retirement Plan with Match
Phone Stipend
Vacation, Sick Leave, and Holiday Pay
The opportunity to work for a growing organization where you are valued and can have a direct impact

What will you do?

Exemplify our core values of Be Kind, Be Flexible, Own It and Always Improve
Serve as front-line maintenance customer service including reviewing requests coming in via our call center and online, contacting residents to troubleshoot and update on request status, and following up with residents to ensure satisfaction
Evaluate work orders/maintenance tickets to determine type of issue (e.g. HVAC, plumbing, electrical, custodial, carpentry, etc.) and appropriate dispatching levels
Own technician and vendor scheduling and dispatching within the Champaign-Urbana market including scheduling vendor work orders, tracking and ensuring work is completed to specifications and actual charges are as quoted
Maintain good rapport with current and prospective residents, including corresponding directly with existing residents on access to their units (e.g. for preventative maintenance, pest control, etc)
Benchmark vendor rates to ensure we have access to the best rates for our clients
Provide a great customer experience through outstanding service and cost consciousness
Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
Pivot, roll up your sleeves and jump in where needed!
. Requirements:

Who you are - We d love to hear from you if you:

At least 3 years of experience in property management, construction or within a maintenance organization
Hold a high school diploma or GED
Are proficient with relevant technology (e.g. Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
Have an understanding of general maintenance and how to troubleshoot basic requests
Have previous direct customer service experience
Have excellent interpersonal, written, and verbal communication skills
Have the ability to work overtime as needed during high demand times and capacity shortages
Demonstrate superior attention to detail, high energy, and a positive attitude
Embody our core values: Be Kind, Own It, Be Flexible and Always Improve

Some additional things you will need:

Valid driver s license and dependable vehicle. Limited in-town usage of personal vehicle for errands and property visits required any out-of-County personal mileage reimbursed at the Federal rate
Availability to work longer hours and weekends during market turnover in July and August (specific dates vary from year to year)
Must be able to perform the physical functions of the position, not limited to: ability to walk properties, complete physical inspections and deliver resident communications

Fairlawn Real Estate is a fast-growing real estate firm managing approximately 5,000 units throughout Central Illinois and Indianapolis. Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business - the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise and building a culture of accountability. In short it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!