|Date Posted||June 21, 2022|
Japanese Bilingual Technical Support Engineer Location: Los Angeles, CA (Hybrid: 2 days in the office/ 3 days at home - subject to change) Report to: Manager
OVERVIEW: Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT NOT ARE LIMITED TO: • Perform configuration and installation of servers, PCs, networks, telephone hardware and software for and at the assigned customers (companies). • Conduct diagnosis and troubleshooting remotely and onsite to resolve system issues reported by customers. • Communicate with customers via phone, email or chat to understand the root of the problem and research to identify solutions to issues. • Follow up with customers to ensure the issues are resolved. • Maintain records and logs of issues and work progress. • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Document technical knowledge in the form of notes and manuals for future reference. • Report the status of each project and the progress of troubleshooting to Manager. • Assist in preparing proposals and quotes for customers to solve the technical issues they are experiencing. • Manage projects, vendors, and subcontractors to complete projects on time when the other parties are involved. • Other duties requested by Management.
QUALIFICATIONS: • Bachelor's degree in Information Technology, Computer Science or relevant field; or a combination of experience and education. • 0-5 years of hands-on experience or knowledge with Windows/Unix/Linux server operation and maintenance. • Ability to diagnose and troubleshoot basic technical issues • Excellent problem-solving and communication skills • Ability to provide step-by-step technical help, both written and verbal in Japanese and English (speaking, listening and writing) • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (preferred). • Knowledge in software (Microsoft, Citrix, VMware), network (Cisco, Fortinet, Palo Alto) and security software and solutions for servers and PCs (preferred).
BENEFITS: Health Insurance (Medical/ Dental/ Vision), 401k, Paid Vacation/ Sick Leave/ Holiday.
About Advantage Resourcing
Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.