Job Title: Supervisor
Location: US
Reports to: Site or Zone Manager
Status: Full-time

Position Summary
Leads multiple crews on various shifts at larger customer sites or smaller multiple sites. Responsible for
meeting customer needs and exceeding customer expectations. Provides guidance and related instruction
to the site Crew(s), works with management to support and communicate staffing issues/changes and
oversees that site work is performed safely and effectively. Completes daily quality control inspections to
ensure the work meets customer requirements and company standards. Acts as the customers point of
contact for site. Work may be performed in business off hours including evenings. May support Site/Area
Manager by participating in crew position interviews.

Essential Duties and Responsibilities
The essential duties and responsibilities may include but are not limited to the following:

Lead site crews and performs scheduled work alongside crews.
Interact with the client to provide professional and prompt customer service
Assist manager to recruit and staff employees
Assist manager to train, motivate, and supervise site/store leads and crew members.
Assist manager with the coordination of crew members scheduling to ensure appropriate staffing
Perform quality control inspections and performance audits
Monitor crew members task completion to ensure cleanliness standards are met.
May assist manager in documenting crew members performance when necessary (with management oversight)
Perform nightly quality control inspections and provide corrective training
Review and respond to emails regarding operations and customer relations
Maintain inventory of cleaning supplies and consumables
Maintain building safety and security (check door locks, verity key and badge security)
Ensure janitor closet meets safety and cleanliness standards
Perform required janitorial/specialty work (carpet cleaning, windows, etc.)
Document and report issues regarding safety/security, building maintenance, damage equipment, or any other pertinent issues
Request uniforms, employee badges, needed supplies, and other items
Load and unload supplies; move heavy furniture and equipment
Follow all company policies and procedures
Perform other duties as assigned by Manager

Additional Duties and Responsibilities

Perform other related duties as required and assigned by the customer and/or the company leadership team.

Knowledge, Skills and Competencies
Knowledge:

OSHA requirements for general industry
May require OSHA standards for Forklift/Scissor lift operators
Building and/or janitorial and maintenance operations (may include warehouse
Operations (policies, guidelines) best practices
Basic understanding of staffing processes and performance programs
Microsoft Office programs to include, but not limited to Word, Excel, and PowerPoint (e.g. data entry into a tablet-based application)

Skills

Skilled in all facets of cleaning services or building maintenance services supervise, including but not limited to, hard floor care, carpet care, and special cleaning requirements for software, bio device, warehouse or manufacturing facilities
Ability to communicate effectively with team and customer (s)
Training skills (ability to provide clear and effective training on basic processes and safety)
Ability to manage change and use good judgement in a fast-paced environment
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization Competencies:
Critical thinking with the ability to multitask and balance strategy and execution
Exceptional relationship management and ability to build rapport with customers
Effective verbal and written communication skills - computer literate
Sets reasonable priorities
Demonstrates integrity and good business acumen

Educational Qualifications/Job Experience Requirements
Education:

High school diploma with some college preferred

JOB DESCRIPTION
Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills
and efforts, nor are they intended to form a contractual relationship between the employee and KBS. Rather, they
are intended to be accurate reflections of the principal elements of a position

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