|Date Posted||June 21, 2022|
Call Centre / CustomerService
Under the direction of the Enterprise Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory. The FSR is responsible for a broad knowledge of Ricoh operational services and complete knowledge of account service delivery requirements. Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations. Assists with the development of Site Procedure Guides and ensures compliance with all aspects of RICOH Service Excellence. • An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service. • Assists with new MS site implementation. • Utilizes TRAC for tracking onsite services • Understand site requirements and performing associated duties • Knowledgeable of all area services within assigned accounts • Performs daily visual inspection of site services and Ricoh and customer com pliancy to safety. • Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff • Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines. • Fills in for absences or vacations of the onsite resources, may include site supervisor. • Coordinates all aspects of services, which entails traveling to and from various accounts. • Answer questions for the other staff during completion of in-house and off-site services AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.