Field Service Technician

at Wexxar Packaging Inc
Location Richmond, Canada
Date Posted September 19, 2022
Category Trades & Services
Job Type Permanent


If you are an experienced, highly-technical, Field Service Technician who likes to travel while being based out of your home, we would love to speak with you.

What will you be doing?

  • You can effectively install and setup all Wexxar Bel/Dekka/Orion/Texwrap machines
  • You will perform Field rebuilds (partial or complete) of Wexxar Bel/Dekka/Orion/Texwrap equipment
  • You provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer s facility
  • When not traveling you will assist/work with engineering on sign-off process, customer FAT's or provide customer tech support
  • Effectively trouble shoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar Bel / Dekka /Orion / Texwrap equipment working in the field
  • Trouble shoot electrical, pneumatic or mechanical problems in the field on the Wexxar Bel / Dekka /Orion / Texwrap equipment
  • Advise customer of parts needed; act as Salesperson to recommend parts for purchase
  • Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy
  • Sometimes you will be asked to travel on short notice (Customer emergencies)
  • Freedom to arrange your own travel and accommodation using the company system while of course following procedures and policies
  • Because continuous learning is what we believe in you will continually update yourself on all Wexxar Bel/Dekka/Orion/Texwrap products by participating in on-site and off-site training sessions and courses

What s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

If this sounds like you, we want to connect!

  • Technical college/ University Trade Certification (Millwright, Technician) or at least 5 years related work experience
  • If you are a new grad, we are happy in invest in your future by providing you with the training and guidance to help you become a world class Field Service Technician and an OEM specialist
  • Experience in a packaging or automation industry is preferred but not required
  • Able to travel within North America 70-85% of the time
  • Diploma in PLC/ HMI/ Servo Controls or related experience
  • Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes
  • Strong knowledge of PLC/ HMI/ Servo controls (Allen Bradley / Siemens/ Omron; Festo/ Bosch)
  • Strong analytical and problem-solving skills.
  • Experience working with pneumatics, knowledge of mechatronics
  • Excellent communications and presentation skills, with ability to span both highly technical and non-technical audiences.
  • Excellent prioritization skills with minimal guidance and direction.
  • Must have a valid passport and able to travel to and within the USA
  • Own car required with a valid BC Driver s license

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

More career opportunities to consider!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Experience Preferred

  • 3 - 5 years: Experience working with pneumatics, knowledge of mechatronics
  • 3 - 5 years: Diploma in PLC/ HMI/ Servo Controls or related experience
  • 3 - 5 years: Experience in a packaging or automation industry

Education Preferred

  • Technical/other training or better in Electronics Technology or related field

Behaviors Preferred

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations Preferred

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

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