Field Service Technician

at Eastey Enterprises
Location Big Lake
Date Posted June 21, 2022
Category Trades & Services
Job Type Not Specified


The Field Service Technician role in the packaging service department will include sales/applications support, applications and service-related procedure development, training customers or distributors on packaging equipment, technical phone support, field service, equipment installation and repairs on all packaging equipment.

Job Requirements:
Service Support:

  • Conduct field service and installation work.
  • Provide technical phone support to customers including extended hours of support.
  • Parts Quotes
  • Record all Tech Support interactions with customers.
  • Submit expenses in timely/accurate manner.
  • PLC Knowledge
  • Complete Trip Reports in timely manner
  • Ability to work effectively and independently
  • Escalate service issues as required.
  • Troubleshooting electro-mechanical assemblies and machinery.
  • Access bills of material and drawings to support repair efforts.
  • Document work performed, time and parts used to complete duties. May access computerized returned-goods system to enter updates or obtain information.
  • Advise supervisor or other departments of unusual damage, repeat failures
  • Recommend changes to design, assembly or packaging procedures to improve product serviceability, performance or durability.
  • Adhere to department policies for warranty and service repairs.
  • Follow customer's site requirements for personal protective equipment, behavior, etc.
  • Ability to travel up to 50% - 75% nationally
  • Excellent Customer Service Skills


  • Work safely. Maintain safe, clean, and organized work area.
  • Train coworkers as assigned
  • Other duties as assigned.
  • Parts Orders
  • Ability to lift 40 lbs.
  • Tools Supplied
  • Work location in Rogers, MN

Qualifications and Experience:

  • High School Diploma
  • Associated Degree in Automated Systems & Robotics, Industrial Automation, Electronics, Automation
  • Work safely. Maintain safe, clean, and organized work area.
  • Technical Training
  • Experience with Electro-mechanical machines/equipment (3-5 years)
  • Experience with Field Service and Installations
  • Valid Class D Driver's license
  • Valid Pas sport
  • Field Service
  • Installations
  • Manufacturing Support

Required to be exposed to a physical environment which involves dirt, odors, noise, weather extremes, and similar elements during most of a normal workday.
Use of skills requiring motor coordination with finger dexterity (e.g. keyboarding, machine operation, etc.) during most of a normal workday.
Required to exert physical effort in handling objects more than 40 pounds.
Engage Technologies Corporation is the parent company of Squid Ink, Eastey and AFM. Eastey is a leading manufacturer of heavy-duty shrink-packaging equipment and automated case sealing systems for packaging applications. Located in Rogers, MN.
Engage Technologies Corp. offers a competitive compensation pkg., including medical and dental benefits, PTO, company matched 401(k) and Profit sharing.

Drop files here browse files ...