|Date Posted||June 21, 2022|
Trades & Services
The Field Service Rep will be responsible for providing Service & Support for C4ISR systems on Army watercraft vessels and ground vehicles (Smart Display, vehicle PDU, RPCU, BFT and Communication Packages/Suites Government Furnished C4ISR Equipment) as such will be trained to have in-depth operational knowledge on these systems. We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases brand image.
Essential Job Functions:
Providing service and customer support during field visits or dispatches.
Managing all on site installation, repair, maintenance and test tasks.
Diagnosing errors or technical problems and determining proper solutions. Troubleshoot any issues that arise with the systems described in the Role of the Position. This includes Cable problems, radio programming and basic trouble shooting, resolving CAN interface issues, and verifying Ethernet connectivity via the vehicle maintenance port.
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Operate vehicle in a safely manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
High School Diploma/GED and Seven years of experience or AS or Tech School and Five years of experience.
Must possess a DOD Secret clearance.
Familiar with cable build processes, 1-wire diagrams, level 2+ cable drawings, vehicle component and cable installs. Military and Commercial Communications equipment