Field Service Technician

at The J. M. Smucker Company
Location Not Specified
Date Posted August 5, 2022
Category Trades & Services
Job Type Full Time


Your Opportunity

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater Hartford, Connecticut area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo.

In this role you will:

Lead the equipment service business for corporations in Hartford, Connecticut, and surrounding areas.

Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.

Provide best-in-class customer service to maximize customer satisfaction and retention.

Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.

Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.

Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.

Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

The Right Role for You

Are you a motivated self-started looking to jump start a technical career in the Consumer-Packaged Goods industry? Check out our requirements:

High School Diploma or equivalent

Entry level plumbing and electrical experience

Basic computer skills in Microsoft Office

Strong customer service skills

Resides in Hartford, Connecticut or surrounding area

Ability to provide a valid driver s license and clean driving record

Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis

Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)

Learn More About Working at Smucker

Our Total Rewards Benefits Program

Our Thriving Together Philosophy Supporting All Impacted by Our Business

Our Continued Progress on Inclusion, Diversity and Equity

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