Basic Qualifications :

Education: Requires a Bachelor s or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 5+ years of job-related experience, or a Master's degree with 3+ years of job-related experience.

CLEARANCE REQUIREMENTS:
Department of Defense Top Secret SCI with Polygraph security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position:

General Dynamics Mission Systems has an immediate opening for a Field Service Representative (FSR).

This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation s core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

The selected candidate will work a shift to support 24/7 operations alongside various teams and perform technical activities that impact the health, maintenance, and running of systems, software, and applications, including our FMV exploitation capabilities: the Multi-INT Analysis and Archiving System (MAAS).

REPRESENTATIVE DUTIES AND TASKS:

The FSR is a systems administrator with a strong aptitude to troubleshoot Tier 1 technical problems in real-time both independently and within a team environment.

As part of a team of FSRs, you will support fellow team members, end users, and other engineer teams with a focus on communicating effectively across all stakeholders in a 24/7 operational environment.

SHIFT: This is for the 3rd shift: 10:00PM to 6:00AM

For reference only, here is a list of shifts that exist on the team:

1st Shift: 6:00 AM to 2:00 PM

2nd Shift: 2:00 PM to 10:00 PM

3rd Shift: 10:00 PM to 6:00 AM

You can specify other desired shift(s) in order of preference and highlight if any are not feasible during your application process.

Ad hoc support may be provided as needed for requests that fall outside your core shift.

The ideal FSR candidate must be able to work independently under pressure and effectively identify, recommend, and problem solve system issues to ensure systems, software, and applications are properly configured and running to meet customer needs in the 24/7 operational environment.

The FSR ideal candidate is:

a strong team player/collaborator who works effectively with multi-faceted collocated and non-collocated teams
a strong problem solver who drives resolutions for system interdependencies/issues
a strong communicator who provides clear status updates across various stakeholders
someone who drives innovation to modernize technology and improve operations

If you have:

a desire to work with collaborative teams to support technical activities that impact mission critical systems, software, and applications
a passion for problem solving and thinking outside the box to resolve customer needs
excellent communication skills and can quickly adapt and work effectively with a variety of stakeholders including, users, engineers, and managers

Then this role is for you!

KNOWLEDGE SKILLS AND ABILITIES:

Key Experience and Skills Required:

MS Windows 10, Server 2016, Server 2019, SQL Server 2014/ 2016/ 2019
Vshpere 6+, HP DL360+, HP MSA
Visual Studio, Eclipse, Powershell 6+, SQL Script, PHP
JBoss EAP 7.1, Active Directory, IIS 7+
MS Office Suite 2016, Symantec Anti-Virus, Veritas Back-up Exec, Mediawiki
Jira (ticket system)
Establishing work methodologies to gather, organize, and report metrics for review with appropriate engineer(s) for system monitoring and maintenance, e.g., records, reports, graphs, charts
Supporting and maintaining system operations and schedules consistently across shifts
Communicating issue resolution in an educational and informative manner with end users
Troubleshooting issues and coordinating resolutions among team members and stakeholders across various locations and shifts
Exercising judgment within defined policies, practices, and procedures to determine appropriate action
Basic windows script knowledge. You should be able to understand a batch file. This includes following the path of the configuration in the batch file; creating your own batch files to perform desired tasks; and troubleshooting batch files to see where they may be broken.
Supporting daily/weekly program meetings as a required
Knowledge of the imagery exploitation lifecycle, and various imagery systems
On call 24/7 Tier 1 support

Key Foundational Skills:

Strong communication and collaboration skills
Problem-solver, well-versed in troubleshooting
Flexible and versatile enough to work on a variety of different tasks and technologies
Self-starter, does not need training in system administration/Tier 1 support fundamentals
Fast learner, grasps and applies new information quickly
Ability to multitask and sustain multiple operational systems simultaneously based on current operational needs
Shows initiative on assignments, exercises independent judgment and professionally executes projects with little direction

Highly Desired Experience and Skills:

MAAS (Multi-int Analysis and Archive System)
Haivision, encoder technology and video routing
Well-informed of current and future technologies
Subject matter expert (SME) in one discipline/field and developing working knowledge in adjacent disciplines/fields
Strong background supporting intelligence and FMV operations
Documentation/SOP creation and maintenance
Building productive internal/external working relationships

What Sets You Apart:

Examples of thinking outside the box to advance team support to our customers
Tell us about your passion for finding solutions and efficiencies to resolve challenging problems
Tell us how you follow industry and department trends and developments to ensure services are consistent with/superior to industry best practices
Company Overview:

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high performance team!

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran