Desktop Support Engineer

at Teamware Solutions Inc
Location New York
Date Posted June 21, 2022
Category Engineering
Job Type Not Specified


  • 4+ years' desktop engineering experience, Proven ability to offer high level desktop support in an enterprise environment, Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients.
  • Good documentation skills, Good Language and Communications Skills, Problem-Solving, Relevant Certifications a plus with such as Microsoft/Comptia, and Scripting, Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows XP, 7, and 10 along with Mac OSX, Windows Server products and/or Apple Operating Systems,
  • Ability to Work in a Team, Ability to Prioritize Projects
  • Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues.
  • Onsite End User Device Management activities includes all core services
  • Must be able to install applications on client environments, troubleshoot the issues, taking backups of the data in the hard-disk and make necessary upgrades to the system.
  • Provides support for other end users in the organization, ability to work and resolve hardware problems.
  • Manage and maintain all end user devices comprising of laptops, printers, mobile devices and AV conferencing devices
  • Ability to respond to queries in a quick manner that results in great user experience
  • Build and install PCs, and other peripheral devices related to desktop infrastructure, in accordance with department standards
  • Provides advice and guidance to colleagues regarding incidents
  • Maintain installed PCs, and peripherals with routine maintenance
  • Update the appropriate systems in a timely manner when any equipment or Software changes are made
  • Identify, log and resolve technical problems with software applications or network systems
  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute reports of progress to senior leadership
  • Familiar with migrating systems from Windows 7 to Windows 10 or higher platforms
  • Maintain client databases (Remedy, CMDB, etc.) with up to date solutions and clear record of activities
  • Explain and document technical issues in a clear way to clients
  • Use call logging system to accurately record telephone requests if required

Job Requirements:

  • Help troubleshoot and repair equipment
  • Executing field service and maintenance work
  • Ensure the field service technicians
  • Ensure proper repair and maintenance procedures
  • Meet all field service metrics including on time preventative maintenance
  • Perform installation and repair of digital equipment at customer sites
  • Promote service parts and preventative maintenance contracts
  • Update parts inventory and maintenance and repair computerized systems
  • Manage all field service activity
  • Perform in-house as well as field repair
  • Perform preventative maintenance and manage regional preventative maintenance schedules
  • Provide equipment operation and basic maintenance and repair training to customers
  • Assist service and parts department with repair orders
  • Perform all preventative maintenance and audits on equipment
  • Build and maintain repair orders
  • Perform field resolutions of customer service requests
  • Lead company field service operations per customer requirements
  • Provide repair and maintenance of general biomedical equipment as secondary responsibility
  • Providing technical sales support, equipment demonstrations, training, sample processing and field service installation and repair of inkjet and related equipment
  • Work directly with customers to ensure the correct installation for new equipment, and maintenance, repair, and service for existing equipment installations

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