|Date Posted||June 21, 2022|
Call Centre / CustomerService
As a Customer Support Specialist working out of our Boothwyn office, your primary job function will be to provide industry-leading customer service, including technical support , on our point-of-sale terminals, peripherals (thermal printers, scanners, etc.), and software via phone, chat, remote desktop and email to our dealers and end users.
Provide expert technical support to dealers and end users
Troubleshoot hardware issues via phone, online chat, and emails
Troubleshoot software issues and networking devices
Perform remote desktop sessions to aid in troubleshooting process
Record detailed notes on support issues
Issue Return Materials Authorizations (RMAs) and follow through with the RMA process
Prior Customer Support Experience (Technical field)
2-year technical degree or equivalent experience
Excellent communication skills and the ability to professionally communicate with customer s over the phone and in written communication.
Strong analytical problem-solving skills. Must be able to analyze information to make independent decisions quickly and effectively
Extensive computer hardware and software knowledge
Ability to proficiently troubleshoot technical hardware issues.
Ability to troubleshoot networking issues.
Point Of Sale software experience is a plus
High attention to detail with the ability to learn on the fly
Friendly professional personality with ability to keep composure during difficult calls
Experience with Salesforce or other CRM preferred