Customer Support Specialist

at Custom America
Location Not Specified
Date Posted June 21, 2022
Category Call Centre / CustomerService
Job Type Not Specified

Description

Description:

As a Customer Support Specialist working out of our Boothwyn office, your primary job function will be to provide industry-leading customer service, including technical support , on our point-of-sale terminals, peripherals (thermal printers, scanners, etc.), and software via phone, chat, remote desktop and email to our dealers and end users.

JOB DUTIES

Provide expert technical support to dealers and end users

Troubleshoot hardware issues via phone, online chat, and emails

Troubleshoot software issues and networking devices

Perform remote desktop sessions to aid in troubleshooting process

Record detailed notes on support issues

Issue Return Materials Authorizations (RMAs) and follow through with the RMA process

Job Requirements:

QUALIFICATIONS

Prior Customer Support Experience (Technical field)

2-year technical degree or equivalent experience

Excellent communication skills and the ability to professionally communicate with customer s over the phone and in written communication.

Strong analytical problem-solving skills. Must be able to analyze information to make independent decisions quickly and effectively

Extensive computer hardware and software knowledge

Ability to proficiently troubleshoot technical hardware issues.

Ability to troubleshoot networking issues.

Point Of Sale software experience is a plus

High attention to detail with the ability to learn on the fly

Friendly professional personality with ability to keep composure during difficult calls

Experience with Salesforce or other CRM preferred

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