Customer Service Representative

at Stefanini
Location Not Specified
Date Posted June 21, 2022
Category Call Centre / CustomerService
Job Type Full Time

Description

Provide customer service to end users via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.Must be able to multi-task and handle assigned duties while assisting end-users.Assist end-users with the creation and alteration of electronic credit applications and contracts

Excellent in oral and written English communication.Excellent customer service skills.Must consistently meet or exceed required performance criteria.Able and willing to take customer support calls during the duration of your shift.Familiarity with a call center environment. Familiarity with ticketing system.Must be willing to work in different shifts. Including rotating Saturdays.Entry Level are encouraged to apply.

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