Become part of the

thyssenkrupp is an international group of companies comprising largely of independent industrial and technology businesses and employing more than 100,000 people. Across 56 countries it generated sales of €34 billion in fiscal 2020/2021. Backed by extensive technological know-how, the businesses and all employees develop cost-effective and resource-friendly solutions to the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.

Company

Our Automotive Technology business is passionate about the automotive industry and produces as well as markets high-tech automotive components worldwide. With over 20,000 employees, we are responsible for the success of this business. Our product and service range includes chassis technologies such as steering and damper systems and the assembly of axle systems as well as powertrain components for conventional and alternative engines. We also develop assembly systems for body-in-white construction and produce lightweight car body components in series.

thyssenkrupp Presta North America is a global leader in automotive components technology and the leading steering systems supplier for the automotive industry. thyssenkrupp Presta North America provides the industry with high-quality manual and electric steering columns, rack and pinion steering gears, and electric power assisted steering gears. thyssenkrupp Presta North America is part of the thyssenkrupp Presta AG group, headquartered in Eschen, Liechtenstein. In 2003, our manufacturing facility was established in the South Industrial Park of Terre Haute, Indiana. Beginning with just one assembly line, a handful of employees and 58,000 square feet, the company has grown to over 450 employees and 224,000 square feet. In addition, we have an office on northeast side of Indianapolis where the Procurement and Supplier Development Department, Business Development and Product Engineering are now located. We have a third location in Troy, Michigan which houses our Sales Engineering, Logistics Distribution Center for USA, and Customer Resident Engineering.

Your responsibilities

SUMMARY: Serves as the relationship manager to the customer product development organization to ensure that client expectations are met and exceeded. Physically located on-site at the clients engineering center to provide eyes, ears, and hands-on support.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Leads and maintains customer open issues logbook. Examples include but not limited to: technical issues or product design issues between customer and CBU, customer CAD drawings and models, DVP&R, FMEA, and control plan topics.
Leads and maintains customer prototype tracking log which includes due dates, part pedigree, build purpose, advanced build planning, and priorities. Responsible to enter commitments into customer prototype ordering system.
Identifies the required personnel to support customer launch and development / build events.
Key participant and coordinates all product development activities with customer engineering. Aligns the customer to thyssenkrupp steering standards wherever possible.
Leads customer AQP process and maintains tracking tools. Drives open AQP issues to closure.
Leads and maintains customer technical/ material cost reduction tracking and communications. Will request support from CBU in extraordinary circumstances to support local customer cost reduction activities/ events.
Acquires and maintains detailed knowledge of thyssenkrupp steering products and services. Attends and provides voice of the customer input for annual/ semi annual technical review and technology radar.
Leads sales product knowledge in the features and benefits of our steering products by utilizing available support from product development.
Stays abreast of what competitors and potential customers are doing as well as market trends. Cascades this information to the appropriate CBU personnel.
Completes and approves all engineering quote AVO request forms.
Maintains engineering quote AVO tracking log and follows-up with team until closure
Eliminates roadblocks within customer releasing systems in order to maintain program timing. Understands and drives customer process and has a deep knowledge of customer systems.
Leads communication and expert in customer global engineering processes. Cascades new/ changed requirements to CBU (examples: new customer CAD standards, GPDS changes)
Coordinates customer sign-off of documents such as DVP&R, test reports, deviation requests.
Publishes frequent KISS reports on customer activities
Informed and knowledgeable on customer warranty. Escalates any potential issues/ trends.
Participates in internal project reviews and pre-review meetings as the voice of the customer. Ensures that internal timing milestones are aligned with customer milestones.
Your profile

Supervisory Responsibilities:

The customer program manager leads and directs the team members assigned to their customer project(s). That also includes giving inputs on the team members performances and behavior for their annual performance review. The performance review itself, however, will be conducted by the direct supervisor of the team members.

Contact

If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection

Your benefits