Commercial HVAC – Field Specialist

at Belimo
Location Chicago
Date Posted June 21, 2022
Category Trades & Services
Job Type Not Specified

Description

Belimo is a global leader in the development, production and marketing of actuator solutions for controlling heating, ventilation and air conditioning systems. Actuators, control valves and sensors make up the company's core business.

JOB SUMMARY

The Field Support Specialist is responsible for external customer support, post installation, while maintaining interaction and communications with various, internal Belimo departments. The Field Support Specialist supplies second level support, CRM (customer relationship management) input.

This position is 50% travel based, 50% work from home.

COMPANY'S MISSION AND VALUES

The objectives of this position are fully integrated to the objectives of the Company's Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy.

REPORTING STRUCTURE

The Field Support Specialist is part of the Quality organization and reports to the Field Support Manager.

The objectives of this position are fully integrated to the objectives of the Company Mission and Values Policy. It is the responsibility of all employees to perform their duties in accordance with Company Policy.

JOB RESPONSIBILITIES

  • Analyze, propose solutions, and provide feedback to quality, engineering, field management and product management on complex issues encountered buy external customers post installation.
  • Provides functional and technical leadership for external customer applications.
  • Take ownership for customer issues and ensures they are resolved in a timely and efficient manner.
  • Document all activities within Belimo's customer relationship management system (CRM).
  • Interact will all of the outside sales team, especially the regional sales managers and regional application consultants, to identify quality opportunities per region and communicate any possible sales opportunities.
  • Maintains travel schedules for jobsite support.
  • Takes active role in assisting and communicating with field management the negotiation process for both product replacement and potential labor claims.
  • Identifies and schedules any training needs for both Customers and End Users.
  • Attend monthly regional meetings, national sales meetings, and external/applicable industry association meetings (as approved).

REQUIREMENTS

  • Engineering/technical degree or equivalent industry experience.
  • Must have a high degree of mechanical and electrical aptitude.
  • The ability to operate hand tools, metering devices, climb on ladders, and read schematics is required.
  • Fundamental computer skills including Microsoft Office.
  • 50% or greater travel is expected for this position.

We offer competitive salary & an excellent benefits package including performance bonus & an outstanding 401K Plan. Belimo is an Equal Opportunity Employer.

Job Requirements:

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