Business Analyst, Product Support

at CI Financial
Location Toronto
Date Posted August 5, 2022
Category Call Centre / CustomerService
Job Type Full Time



CI Global Asset Management is one of the country s largest investment fund companies. CI is known for its innovation and ability to adapt quickly to the changing needs of Canadian investors. It provides employees with a fast-paced and challenging work environment with opportunities for advancement. CI is part of CI Financial, a diverse group of financial services firms.

POSITION: Business Analyst, Product Support
LOCATION: Toronto, ON.
STATUS: Full-time


We are currently seeking a Business Analyst I/Analyst I to join our Product Support team. Acting as a subject matter expert for the line of business, in this role the successful candidate is responsible for supporting the business needs on system applications and business processes; requirement activities on small enhancements and projects; conducts business analysis with minimal guidance; collecting and organizing data; articulating the Business needs into requirements and deliverables through planning, elicitation, analysis and documentation for changes to Business Areas and Information Technology. A vital component of this role will be at the implementation of the new initiative, the candidate will become the subject matter expert as he/she has played a critical role in the delivery. Our team takes great pride in accomplishing and implementing the business needs with a high degree of excellence.


Work collectively with business stakeholders and takes responsibility to assess their business needs
Analyze and document scope of the business solution that clearly state its needs and align with business processes
Act as a subject matter expert; pro-actively identify opportunities for improvements in business processes resulting from ongoing support provided to the line of business
Provide expertise on gap analysis and potential risks/issues on projects, enhancements and initiatives
Execute functional user acceptance and regression testing to project completion while ensuring product rules or enhancements meet user needs as documented in the business requirements
Develop and document procedures and create reference materials for business stakeholders as a result of product enhancements, system implementations and new initiatives where required
Perform other related duties


Minimum of 2 years related working experience in the Mutual Funds / Securities Industry
An extensive knowledge of products offered and good working knowledge of business processes, procedures and practices
Knowledge of User Acceptance testing (UAT), its practices and procedures are an asset
Strong analytical capabilities are required along with a strong focus on attention to detail
Excellent communication skills (verbal and written)
Strong organization skills capable of multitasking and the ability to deliver high quality work under pressure
Excellent business skills, information systems experience and exposure to project management processes an asset


Our dedication to the Employee Experience at CI is aimed at supporting, empowering and inspiring our talented team through:

Recognition & Compensation
Training & Development
Health & Well-being
Communication & Feedback

If you are a passionate, committed and dynamic individual, please submit your resume in confidence by clicking "Apply".

Only qualified candidates selected for an interview will be contacted.

CI Financial Corp. and all of our affiliates ("CI") are committed to fair and accessible employment practices and we are committed to providing accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, or require this posting in an additional format, please contact us at , or call ext. 4747. If you are contacted by CI regarding a job opportunity or testing and require accommodation in any stage of the recruitment process, please use the above contact information. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.

Posting Tag: IND#

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