Apple Authorized Repair Technician

at Tbooth wireless / La cabine T sans-fil
Location Oshawa, Canada
Date Posted September 19, 2022
Category Trades & Services
Job Type Permanent

Description

Are you looking for an extraordinary career in customer service and cell phone repair as an Authorized Repair Technician?

Join Tbooth wireless , an exclusive Apple Authorized service provider and national wireless retailer with 350+ locations across Canada. We are owned by Bell and Rogers, leaders in the wireless industry.

The role:

The Authorized Repair Technician diagnoses issues with Apple products and provides swift resolutions.

Why join us?
Paid Apple Certification training
$20/hr plus bonus plus commission
Excellent health and dental plan, which includes counselling services to help you with your mental health, financial, nutritional, and other needs
Generous employee discounts on phone plans, devices and accessories
Career growth opportunities
3 weeks vacation to start, RRSP company match program

Your typical day:
Troubleshoot, diagnose, and repair mobile Apple products such as iPhone, AirPods, and iPad
Provide legendary service to customers, in-person and over the phone
Own the administration of warranty and repair processes
Organize stock and manage inventory of parts used for repairs
Maintain productivity standards of quality service and customer satisfaction
Act as an Apple and Tbooth wireless brand ambassador
Educate customers on how to use their products more efficiently and prevent similar issues

JOB REQUIREMENTS

Qualifications:
Experience troubleshooting and repairing mobile phones or electronics
Certification in Apple Service and experience with GSX is an asset
An excellent communicator and a team player
Ability to stay organized and meet deadlines
Have excellent time management skills and can make decisions quickly
Available to work flexible schedules including opening, closing and weekend shifts

GLENTEL Inc. (dba WIRELESSWAVE, Tbooth wireless, WIRELESS etc., WAVE SANS FIL, la cabine T sans-fil and SANS-FIL etc.) encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.

Job Type: Full-time

Benefits:
Dental care
Employee assistance program
Extended health care
Housing allowance
Life insurance
Paid time off
RRSP match
Vision care
Wellness program
Supplemental pay types:
Bonus pay
Commission pay
Overtime pay
Tips

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