Account Executive – Client Services

at Epsilon
Location Franklin
Date Posted August 5, 2022
Category Call Centre / CustomerService
Job Type Not Specified


Job Description

Essential Functions

Provide management of day-to-day activities of components of marketing programs for client account by ensuring accurate, timely execution of projects

Develops and maintains relationships with clients at appropriate levels through daily contact

Possesses minute-by-minute knowledge of all work in progress

Gains an understanding of the client s business and product lines and utilizes that knowledge to establish credibility with client counterparts, and help drive recommendations based on the business goals

Assists in the development of project schedules in conjunction with team

Traffics projects internally ensuring proper approvals are obtained

Assists with the development and execution of creative concepts

Reviews copy decks and mechanicals and obtains proper sign off from internal team and client

Prepares data processing specifications and perform audits

Coordinates or leads efforts with production team to ensure accuracy and quality of deliverables and obtains proper sign off

Coordinates or Directs third party vendor services

Prepares well-organized, clear, and concise communications.

Responsible for Change Requests to notify team of scope changes

Responsible for Alerting Management of any significance client changes or barriers that impact budget and/or timelines

Works closely with other business functions; collaboration

Point of contact for the client, liaison to Epsilon, represent the client interests; Agency

Driver of communication with client; expectation setting, ex: budget, timeline, and scope

Understand financial reporting and process; profit and loss management; may lead the efforts to create the content of the reports

Responsible for day-to-day functions of our business, including: revenue processes, accounting, and reporting

Estimating staffing and scoping for projects, including retainers and contracts

Consistently strengthens and adds value to the client relationships

Leverage knowledge of technology capabilities to provide recommendations and solutions to clients

Thorough understanding of competitive landscape and development and application of leadership in area of expertise

Knowledge & Skills

Able to multi-task

Applying understanding of the marketing landscape

Partners with all departments across the organization

Able to work mostly independently

Good knowledge of marketing technologies

Begins to solve problems

Able to adapt to rapidly changing expectations

Good organizational skills and time management

Strong communication skills

Develop presentation skills

Begins to compile data


Requires a minimum of 2 years of related experience


Associate s or Bachelor s degree preferred

Drop files here browse files ...