Account Executive – Client Services
Location | Franklin |
Date Posted | December 15, 2022 |
Category |
Call Centre / CustomerService
|
Job Type |
Not Specified
|
Description
Job Description
Essential Functions
Provide management of day-to-day activities of components of marketing programs for client account by ensuring accurate, timely execution of projects
Develops and maintains relationships with clients at appropriate levels through daily contact
Possesses minute-by-minute knowledge of all work in progress
Gains an understanding of the client s business and product lines and utilizes that knowledge to establish credibility with client counterparts, and help drive recommendations based on the business goals
Assists in the development of project schedules in conjunction with team
Traffics projects internally ensuring proper approvals are obtained
Assists with the development and execution of creative concepts
Reviews copy decks and mechanicals and obtains proper sign off from internal team and client
Prepares data processing specifications and perform audits
Coordinates or leads efforts with production team to ensure accuracy and quality of deliverables and obtains proper sign off
Coordinates or Directs third party vendor services
Prepares well-organized, clear, and concise communications.
Responsible for Change Requests to notify team of scope changes
Responsible for Alerting Management of any significance client changes or barriers that impact budget and/or timelines
Works closely with other business functions; collaboration
Point of contact for the client, liaison to Epsilon, represent the client interests; Agency
Driver of communication with client; expectation setting, ex: budget, timeline, and scope
Understand financial reporting and process; profit and loss management; may lead the efforts to create the content of the reports
Responsible for day-to-day functions of our business, including: revenue processes, accounting, and reporting
Estimating staffing and scoping for projects, including retainers and contracts
Consistently strengthens and adds value to the client relationships
Leverage knowledge of technology capabilities to provide recommendations and solutions to clients
Thorough understanding of competitive landscape and development and application of leadership in area of expertise
Knowledge & Skills
Able to multi-task
Applying understanding of the marketing landscape
Partners with all departments across the organization
Able to work mostly independently
Good knowledge of marketing technologies
Begins to solve problems
Able to adapt to rapidly changing expectations
Good organizational skills and time management
Strong communication skills
Develop presentation skills
Begins to compile data
Experience
Requires a minimum of 2 years of related experience
Education
Associate s or Bachelor s degree preferred